At RP Ricemill, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your data when you interact with our services, including through WhatsApp Business API (provided by Meta) and any other communication channels.
1. Information We Collect
We collect the following types of personal information:
- Contact Information: When you contact us via WhatsApp or other means, we collect your name, phone number, email address, and any other information you provide.
- Message Content: We may collect the content of your messages exchanged with our customer support team or through our automated systems.
- Usage Data: We collect non-personally identifiable information about how you use our website and services, including IP address, device information, and interaction data.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries or provide customer support.
- To send you updates about our products and services, promotions, and announcements (if you've opted in).
- To improve our services, track customer interactions, and personalize our communication.
- To comply with legal requirements or respond to lawful requests from authorities.
3. Data Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your data in the following situations:
- Service Providers: We may share your information with trusted third-party service providers who assist in operating our business (e.g., WhatsApp Business API through Meta).
- Legal Requirements: We may disclose your information if required by law, court order, or to protect our rights and interests.
- Business Transfers: If our business is involved in a merger, acquisition, or asset sale, your data may be transferred.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to any inaccurate or incomplete data.
- Deletion: Request the deletion of your personal data, subject to legal restrictions.
- Opt-Out: Opt out of receiving marketing communications from us at any time.
To exercise any of these rights, please contact us at [Your Contact Information].
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website and update the effective date. Please review this policy periodically to stay informed about how we protect your information.